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These Terms of Use establish a legally binding understanding entered into between you, whether as an individual or representing an entity (“you”), and NAWIWI (“we,” “us,” or “our”). This pertains to your utilization of the nawiwi website, encompassing any other media forms, channels, mobile websites, or mobile applications associated, linked, or otherwise connected to it (collectively referred to as the “Site”).

By accessing the Site, you acknowledge that you have perused, comprehended, and consent to abide by all the stipulations outlined in these Terms of Use. If you do not concur with any or all of these terms, you are expressly forbidden from using the Site, and you must cease usage immediately.

Any additional terms, conditions, or documents posted on the Site intermittently are explicitly integrated into this agreement by reference. We retain the exclusive right, at our discretion, to effect changes or revisions to these Terms of Use at any time and for any reason.

Notification of such changes will be communicated by updating the “Last updated” date of these Terms of Use, and you renounce any entitlement to receive specific notice for each alteration.

It is your responsibility to periodically review these Terms of Use to stay abreast of any updates. Your continued use of the Site subsequent to the posting of revised Terms of Use implies your acceptance of and awareness of the modifications.

The information presented on the Site is not intended for distribution to, or utilization by, any individual or entity in any jurisdiction or country where such distribution or use would be contrary to the prevailing laws or regulations or subject us to registration prerequisites in that jurisdiction or country.

Consequently, individuals opting to access the Site from different locations do so at their own initiative and bear sole responsibility for compliance with applicable local laws, if any.

This document constitutes an electronic record in accordance with the National Information Technology Development Agency Act of 2007, The Electronic Transaction Act (ETA), Nigerian Communications Act (NCA) 2003, Data Protection Regulation 2019, Consumer Protection Act 2019, and the relevant rules, as well as the amended provisions related to electronic records in various statutes, as modified by the National Information Technology Development Agency Act of 2007. This electronic record is computer-generated and does not necessitate any physical or digital signatures.

Your utilization of the www.nawiwi.africa website, including associated domains www.nawiwi.ng and www.nawiwi.com and associated tools is subject to the following terms and conditions as applicable to nawiwi platforms. When engaging in transactions on nawiwi website and app, you are bound by the policies relevant to the specific transaction on the platform. By simply using the website or app, you enter into a contractual agreement with nawiwi trading company limited, a company incorporated under the Companies and Allied Matters Act of 2020, with its headquarters located at Lagos, Nigeria, and these terms and conditions constitute your binding obligations.

When availing yourself of any services offered by nawiwi.africa, including but not limited to Product and Service Discovery, Purchases, and Customer Reviews, you are obligated to adhere to the rules, guidelines, policies, terms, and conditions applicable to such services. These terms are considered integrated into this Terms of Use and are an integral part thereof.

Privacy Policy

Before you continue using our website or app, we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Eligibility and Acceptance of Terms of Use

To use the nawiwi platform, you must be at least 18 years old or of legal age to enter into binding contracts under applicable laws, otherwise, you shall only access the platform under the strict supervision of your parents. Every information you supply in furtherance of using this platform shall be true, and without any form of falsification of any sort. By accessing or using nawiwi, you signify your agreement to be bound by these Terms of Use. If you do not agree to these Terms, you may not use the platform.

Account Creation Process

  • To create an account, you will be required to provide certain personal information, including your name, email address, physical address, and phone number.
  • You will also be required to create a password.
  • You agree to provide accurate and complete information during the registration process and to keep your account information updated.
  • nawiwi may verify your account information through email or phone verification.

User Responsibilities

  • You are responsible for maintaining the confidentiality of your account and password.
  • You are responsible for all activities that occur under your account.
  • You agree to use nawiwi only for lawful purposes and in accordance with these Terms of Use.
  • Prohibited activities include, but are not limited to:
    • Posting false, misleading, or defamatory content.
    • Engaging in fraudulent or illegal activities.
    • Violating the intellectual property rights of others.
    • Harassing or abusing other users.
    • Transmitting viruses or other harmful code.

Account Suspension or Termination

  • nawiwi may suspend or terminate your account at any time, for any reason, without prior notice.
  • Grounds for suspension or termination may include, but are not limited to:
    • Violation of these Terms of Use.
    • Inactivity for an extended period of time.
    • Engaging in fraudulent or illegal activities.
    • Providing false or misleading information.
    • Harassing or abusing other users.
  • If your account is suspended or terminated, you may be prohibited from accessing or using nawiwi.
  • nawiwi reserves the right to take any legal action it deems necessary to enforce these Terms of Use.

 

Use of Platform for Legitimate Purposes

nawiwi is a platform dedicated to showcasing and facilitating the sale of authentic Nigerian products and empowering Nigerian business owners. Your use of the platform must solely focus on legitimate purposes aligned with this mission. You are permitted to:

  • Browse and purchase products: Access product listings, read descriptions, check prices, and place orders through the platform.
  • Create product listings: Vendors can post product listings, including detailed descriptions, accurate images, pricing information, and shipping details.
  • Interact with other users: Leave reviews and respond to questions about products you’ve purchased or sold.
  • Engage in limited marketing activities: Vendors can promote their products within the platform through paid advertising options or organic means like responding to inquiries and providing exceptional customer service.

 

Prohibited Activities:

Any activity that undermines the integrity and purpose of nawiwi or the rights of other users is strictly prohibited. This includes, but is not limited to:

  • Posting false or misleading information: Fabricating product descriptions, manipulating images, or misrepresenting prices is prohibited.
  • Engaging in fraudulent or illegal activities: This includes using nawiwi for money laundering, payment fraud, or any other illegal activity.
  • Violating intellectual property rights: You cannot post content that infringes on the copyrights, trademarks, or other intellectual property rights of others.
  • Harassing or abusing other users: Sending offensive messages, threats, or engaging in cyberbullying is strictly prohibited.
  • Spreading misinformation or hate speech: Posting content that promotes discrimination, incites violence, or spreads false information is not permitted.
  • Engaging in unauthorized commercial activities: Promoting or conducting business outside of the nawiwi platform without prior authorization is prohibited.
  • Manipulating the platform: This includes using bots, hacking tools, or any other means to unfairly influence ratings, reviews, or search results.

 User Content Ownership and Licensing

By submitting any content to nawiwi, including product descriptions, images, reviews, or comments, you retain ownership of your intellectual property rights. However, you grant nawiwi a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and distribute your content for the sole purpose of operating and improving the platform. You also agree to make your content available to other users for their personal use in accordance with nawiwi’s Terms of Use.

Prohibited Content

Nawiwi is committed to providing a safe and positive environment for all users. You are prohibited from posting or submitting any content that is:

  • Offensive or obscene: This includes content that is sexually suggestive, graphically violent, or otherwise violates common decency standards.
  • Discriminatory or hateful: Content that promotes or condones discrimination or violence against any individual or group based on race, religion, nationality, gender, sexual orientation, disability, or any other protected characteristic is strictly prohibited.
  • Misleading or false: Content that contains misinformation, false claims, or deliberately deceives users is not permitted.
  • Infringing on intellectual property rights: This includes content that violates copyrights, trademarks, patents, or other intellectual property rights of others.
  • Illegal or harmful: Content that encourages or promotes illegal activities or could cause harm to others is not tolerated.
  • Spam or unsolicited commercial content: Sending unsolicited marketing messages or promoting commercial activities outside of the designated channels is prohibited.

 Content Moderation and Removal

nawiwi reserves the right to moderate all content submitted to the platform and to remove any content that violates these Terms of Use or is otherwise deemed inappropriate. This includes, but is not limited to, the removal of:

  • Content that has been reported by other users.
  • Content that violates applicable laws or regulations.
  • Content that is deemed harmful or offensive by nawiwi’s moderators.

nawiwi will endeavour to give users an opportunity to appeal the removal of their content. However, nawiwi’s decision is final and binding.

Product Listings and Transactions

nawiwi thrives on a foundation of trust between vendors and buyers. This section outlines the responsibilities and expectations that fuel the engine of commerce on our platform.

The Art of Accurate Representation: A Vendor’s Responsibility

As a nawiwi vendor, you are an ambassador for your brand and a storyteller for your products. Your responsibility lies in painting a clear, honest, and enticing picture through accurate product listings:

  • The Power of Words: Craft detailed descriptions that capture the essence of your product. Highlight key features, functionalities, and materials, ensuring accuracy and transparency. Avoid exaggerating claims or using misleading language.
  • Show, Don’t Tell: High-quality, well-lit images from various angles are your silent salesmen. Showcase the product realistically, highlighting any unique details or variations. Remember, a picture is worth a thousand misleading words, so let yours speak the truth.
  • Price Transparency: The Compass of Fairness: Clearly state the final price, including any applicable taxes or fees. Don’t bury hidden charges in the fine print. Be upfront about potential shipping costs and estimated delivery timelines.
  • Inventory Management: The Key to Unbroken Promises: Maintain accurate inventory levels to avoid disappointing out-of-stock situations. Track your quantities diligently and update listings promptly to reflect available stock.

Buyer Empowerment: Informed Choices for Satisfied Minds

As a nawiwi buyer, you are the captain of your shopping journey. Empower yourself with informed choices before setting sail:

  • Become a Product Detective: Dive deep into product descriptions, paying close attention to specifications, features, and size charts. Scrutinize customer reviews to glean real-world perspectives. This investigative spirit ensures you find the perfect fit for your needs.
  • Payment Prudence: Navigating the Secure Sea of Transactions: Familiarize yourself with accepted payment methods and confirm any additional charges before embarking on your purchase. Choose your preferred method and navigate the checkout process with caution and vigilance.
  • Return Policy Awareness: Your Safety Net: Before setting sail, understand the vendor’s return and refund policies. Know your rights and responsibilities regarding returns and exchanges in case of unforeseen issues. This empowers you to shop with confidence and a safety net.

 The Transaction Process Unfurled

nawiwi facilitates a smooth and secure transaction process for both vendors and buyers. Here’s the map to guide your journey:

  • Order Placement: Browse the vast expanse of nawiwi offerings, curate your collection, and add your desired items to your virtual cart. Double-check your selections, confirm your shipping address, and choose your preferred payment method.
  • Embarking Securely: Payment Options at Your Helm: nawiwi offers a range of trusted payment gateways to navigate the financial waters safely. Securely choose your preferred method and complete the transaction with confidence.
  • Confirmation: Upon successful payment, you’ll receive a confirmation email, your personal map to track your order’s progress. This document details your purchase information, shipping timelines, and tracking information.
  • Fulfilment and Delivery: The vendor receives your order notification and meticulously packs your treasure chest. They ship your purchase within the agreed timeframe, sending you on a journey with detailed tracking information as your compass.
  • Arrival and Review: Once your prized possession arrives, inspect it for any damage or discrepancies. Share your experience and insights with other travellers by leaving a thoughtful review, enriching the nawiwi community with your valuable perspective.

 

 

Dispute Resolution and Chargebacks

nawiwi encourages open communication and amicable resolution of purchase issues between vendors and buyers. However, for unforeseen storms or suspected fraudulent activity, you have options:

  • Dialogue: Initiate direct communication with the vendor to address any concerns or discrepancies. nawiwi encourages open and respectful communication to find mutually agreeable solutions.
  • The Chargeback Anchor: If amicable resolution proves elusive, you may initiate a chargeback as a last resort. Remember, chargebacks come with administrative processes and potential limitations, so exhausting other avenues first is strongly encouraged.
  • nawiwi as Your Lighthouse: In exceptional cases requiring intervention, you can report the issue to nawiwi for investigation. We will navigate the situation carefully and fairly, striving for a solution that upholds the platform’s integrity and protects both parties.

 

Fees and Payments:

Platform Fees: We may charge vendors listing fees or commissions on sales (explained upfront). Buyers might see a small service fee added at checkout.

Payment Options: Choose from secure credit cards, debit cards, popular mobile wallets, and other trusted methods (depending on your region).

Currencies Made Easy: We handle cross-border transactions with clear exchange rates (shown before you pay).

Taxes and Duties: Know your local rules! Vendors handle their taxes, and you’ll pay any import duties based on your location.

Membership on nawiwi.africa is complimentary. nawiwi.africa does not impose any charges for browsing and making purchases on its platform. Nevertheless, nawiwi.africa retains the discretion to impose fees and modify its policies periodically. Specifically, nawiwi.africa may, at its sole discretion, introduce new services and alter some or all of the existing services provided on nawiwi.africa. In such instances, nawiwi.africa reserves the right, without prior notice to you, to implement fees for the new services introduced or amend/introduce fees for existing services, as applicable. Any adjustments to the fees and associated policies will automatically take effect immediately upon implementation on nawiwi.africa

Unless otherwise specified, all fees will be denoted in Nigerian Naira. It is your sole responsibility to ensure compliance with all relevant laws, including those in Nigeria, regarding payments to nawiwi.africa

 


Intellectual Property: Safeguarding Creativity and Innovation

nawiwi thrives on the confluence of creativity and innovation. To ensure this vibrant ecosystem flourishes, we respect and protect both our own intellectual property and the valuable contributions of our users. nawiwi’s distinctive trademarks, copyrights, logos, and platform design are the fruits of our creative labor. These elements are legally protected under Nigerian and international intellectual property laws. Using, copying, or infringing upon these assets without our express permission is strictly prohibited.

User Content Ownership

As a nawiwi user, you retain ownership of the intellectual property rights in the content you submit to the platform. This includes product descriptions, images, reviews, and comments. While you own your creative spark, you grant nawiwi a non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute your content solely for the purpose of operating and improving the platform. This allows us to showcase your products, connect you with potential buyers, and enhance the overall nawiwi experience for everyone.

Remember, respecting intellectual property rights is vital for maintaining a thriving and diverse marketplace. By valuing both nawiwi’s and your own IP, we can pave the way for a sustainable and rewarding ecosystem where creativity flourishes and innovation takes flight.

 

Disclaimers and Limitations of Liability

Platform Functionality and Disruptions

nawiwi endeavours to provide a stable and functioning platform for facilitating transactions between Vendors and Buyers. However, we cannot guarantee uninterrupted service or absolute freedom from errors or disruptions. nawiwi’s liability for any platform malfunction, interruption, or error shall be limited to the extent of taking reasonable efforts to restore functionality and address the issue as promptly as possible. We specifically disclaim any liability for consequential or indirect damages arising from platform issues beyond our reasonable control.

User Responsibilities and Content Accuracy

Vendors are solely responsible for the accuracy and completeness of their product listings, reviews, and other submitted content. Vendors represent and warrant that their content is not misleading, infringing, or unlawful, and they agree to indemnify nawiwi from any claims arising from their content. Buyers are responsible for conducting their own due diligence before making purchases and cannot hold nawiwi liable for the actions or conduct of other users.

 

 

Exclusion of Warranties and Guarantees

nawiwi provides the platform “as is” and without any express or implied warranties. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. nawiwi makes no representations or guarantees regarding the quality, suitability, or performance of any products or services offered by Vendors.

Force Majeure

nawiwi shall not be liable for any failure or delay in performance of its obligations under these Terms of Use caused by any event beyond its reasonable control, including acts of God, natural disasters, governmental regulations, labor disputes, or cyberattacks.

Limitation of Liability

In no event shall nawiwi’s aggregate liability for any claim or cause of action arising out of or related to these Terms of Use exceed the amount paid by the user for access to the platform. nawiwi excludes all liability for indirect, incidental, consequential, special, or exemplary damages, whether arising from contract, tort, or any other theory of legal liability.

Dispute Resolution: Finding Common Ground

While we hope your nawiwi journey is smooth sailing, unforeseen disagreements can sometimes arise. To ensure a fair and efficient resolution process, we’ve outlined the following guidelines:

 Navigating Legal Waters: Choice of Law and Venue

These Terms of Use and any disputes arising from your use of the nawiwi platform will be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any legal action or proceeding related to these Terms shall be brought exclusively in the competent courts of Nigeria.

Seeking Peaceful Solutions: Arbitration or Mediation

In an effort to promote amicable resolutions, nawiwi encourages users to first attempt to resolve disputes through informal negotiations or mediation. If these efforts prove unsuccessful, you and nawiwi agree to submit any dispute to binding arbitration in Nigeria, conducted under the Nigerian Arbitration and Conciliation Act. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties. The arbitration award shall be final and binding on the parties, and judgment on the award may be entered in any court of competent jurisdiction.

 Additional Information

Specific details regarding arbitration procedures, costs, and applicable rules will be provided to the parties upon request.

 

Exception for Small Claims Courts

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court’s jurisdiction.

Waiver of Class Actions

You and nawiwi agree to waive any right to participate in any class action lawsuit or class-wide arbitration. Any claims or disputes must be brought in an individual capacity.

 

Additional Provisions and Legal Information

Translation and Adaptation:

These Terms of Use may be translated into other languages for user convenience. However, the English version shall prevail in case of any discrepancies or inconsistencies. We may adapt these Terms to comply with the legal requirements of different jurisdictions where nawiwi operates.

 Local Nigerian Regulations and Consumer Protection

These Terms of Use are subject to and comply with all applicable laws and regulations of Nigeria, including the Federal Competition and Consumer Protection Commission Act (FCCPA). Users have the rights and protections afforded by Nigerian consumer protection laws, including fair and reasonable return and refund policies, warranty requirements, and dispute resolution procedures.

Refund

  • Refund policies are accessible here [https://www.nawiwi.ng/refund-policy]

 

 E-commerce and Data Privacy

Nawiwi complies with all applicable e-commerce regulations, including online dispute resolution mechanisms and product safety compliance. We also adhere to the Nigeria Data Protection Regulation (NDPR) and other relevant international data privacy regulations, ensuring transparency in data collection and usage, user consent mechanisms, and secure data storage practices. For detailed information on our data privacy practices, please refer to our Privacy Policy.

Term and Termination

These Terms of Use are effective as of 21st of January, 2024 and remain in full force and effect until terminated by either you or nawiwi. You may terminate your account at any time by following the instructions on the platform. nawiwi may terminate your account or suspend access to the platform at any time, for any reason, without prior notice.

 

Amendments and Changes

nawiwi reserves the right to modify these Terms of Use at any time. We will provide reasonable notice of any changes by posting the updated Terms on the platform and sending an email notification to users. You agree to be bound by the revised Terms of Use by continuing to use the platform after the effective date of the changes.

Notices

All notices required or permitted under these Terms of Use shall be in writing and may be delivered to the applicable party by email, hand delivery, or certified mail, return receipt requested. Notice shall be deemed given when delivered by hand, upon sending by certified mail, or twenty-four (24) hours after sending by email.

Entire Agreement

These Terms of Use constitute the entire agreement between you and nawiwi regarding your use of the platform. Any prior or contemporaneous agreements, representations, and understandings, whether written or oral, are superseded by these Terms.

Governing Law and Jurisdiction

These Terms of Use and any disputes arising from your use of the nawiwi platform shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any legal action or proceeding related to these Terms shall be brought exclusively in the competent courts of Nigeria.

Waiver

No waiver of any provision of these Terms of Use by either party shall be effective unless in writing and signed by such party.

Severability

If any provision of these Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

Contact Us

If you have any questions about these Terms of Use, please contact us at findoutmore@nawiwi.africa

BY USING THE NAWIWI PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF USE AND AGREE TO BE BOUND BY THEM.

Become a vendor on nawiwi

The world is waiting to experience your creation. Join a thriving community of producers and creators of products made in Nigeria, made by Nigerians, made in Africa, made by Africans and sell globally.

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